1. Introduction
Welcome to Shenzhen CLT LED Technology Co., Ltd. ("CLT", "we", "our", or "us"). As a premier global provider of commercial LED display solutions, we are committed to safeguarding the privacy and security of our business partners, customers, and website visitors.
This Privacy Policy outlines how we collect, process, store, and protect your personal information when you visit our website, submit business inquiries, or use our digital services and products.
2. Information We Collect
We collect information necessary to provide you with tailored commercial display solutions, technical support, and responsive customer service:
- Direct Inquiries & Contact Details: When you submit a contact form, request a quote, or download product datasheets, we may collect your name, business email address, phone/WhatsApp number, company name, country/region, and project requirements.
- Technical & Device Information: When you browse our website, our servers automatically record standard connection logs, including your IP address, browser type, operating system, referring URL, and pages viewed.
- Communication Records: Records of correspondence, technical inquiries, warranty requests, and after-sales service communications.
3. How We Use Information
We process your information strictly for legitimate commercial and operational purposes:
- Responding promptly to your product inquiries, sample requests, and technical consultations.
- Preparing customized commercial proposals, engineering drawings, and quotation estimates.
- Providing post-purchase support, firmware updates, and warranty service verification.
- Sending company news, exhibition invitations, and product launch announcements (with your consent, and you can unsubscribe at any time).
- Maintaining website stability, preventing unauthorized access, and improving user interface performance.
5. Data Security
We implement robust technical and organizational security measures to protect your data against unauthorized access, loss, alteration, or disclosure:
- Full SSL/TLS 256-bit encryption for all data transmitted across our website.
- Enterprise firewall systems, secure server storage, and strict role-based access restrictions.
- Continuous security monitoring and periodic system vulnerability assessments.
7. Your Privacy Rights (GDPR / CCPA / Global Compliance)
Depending on your jurisdiction (such as the European Economic Area under GDPR, or California under CCPA), you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request correction of any inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where retention is no longer necessary.
- Right to Restrict or Object to Processing: Opt out of direct marketing communications at any time.
To exercise any of these rights, please contact our privacy compliance team directly via the contact channels listed below.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy contractual requirements, or comply with legal, tax, and accounting obligations.
9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please feel free to reach out to us: